Total Equipment Protection

Asurion Privacy Policy

TEP Application Privacy Policy

California Privacy Statement (For California Residents)

Effective date: July 1, 2004

We are providing this notice to explain how we treat nonpublic personal information collected using this website ("customer information").

We want you to know that we respect your privacy and make every effort to protect your customer information.

What do we do with your information?

We do not sell your customer information to anyone. We do not share this information with companies or organizations outside of Asurion that would use it to contact you about their products and services.

We may use your information to help you with your insurance needs. We may also contact you about products, features, and options in which you have expressed an interest. Without your consent, we may provide your information to persons or organizations in and out of Asurion. This would be done as permitted or required by law. We may do this to:

These persons or organizations may include:

What kind of customer information do we have, and where did we get it?

Much of the information that we have about you comes from you. When you perform certain transactions, you may give us information such as your name, address, driver's license, social security number, e-mail address and telephone number. We keep information about the types of services you purchase or otherwise obtain from us and our affiliates. Examples of this include premiums, account balances, and payment history. We also collect information using our websites, including information related to your activity while using our sites and information from online collecting devices known as "cookies" (see below).

What are cookies and how are they used?

Do you log my activity on your site? During the period you are logged in to our site, we may log your IP addresses (a number assigned to your computer when you use the Internet), browser and platform types, domain names, access times, referral data (the last site or URL you visited before logging into our site and the first site or URL you visit after leaving our site), and your activity while using or reviewing our site.

As part of our services, we also use cookies. Many commercial Internet sites use cookies. While a code in the cookie file enables the site to label you as a particular user, it does not identify you by name or address unless you have provided us with such information (over the Internet or otherwise) or set up preferences in your browser to do so automatically, in which case it may identify you by name, address or other personal information.

In general, cookies allow us to identify you as a particular user and thus provide you with a more customized service. We may also use cookies to track and measure customer or user requests, inquiries, preferences, interests, demographics, traffic patterns and Web site usage, and to determine audience size and repeated usage.

Revising or updating this Privacy Statement

Please be aware that we may periodically update or revise this Privacy Statement. If we change our online Privacy Statement, we will post a notice on our homepage notifying users that the policy has been revised.

Website Privacy Policy (All Other States)

At Asurion, we are all working hard to keep your personal information safe, secure, and private. We provide this statement to demonstrate our firm commitment to protecting your privacy. Any information we collect on this site will be used to service your requests and to improve our website.

We want you to feel comfortable about visiting our website and giving us your personal information. We will not rent or sell your name or personal information to any third party.

We may share statistical or demographic information with our marketing partners, advertisers, or other third parties. This information is in the form of statistics or purchase demographics and is never connected with nor will it identify an individual person.

If you have subscribed to one of our newsletters, or entered one of our contests, we may occasionally update you regarding special opportunities via email. If you would rather not be contacted email us at

By using our website, you consent to the collection and use of this information by Asurion. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

If you have any questions about this privacy statement, the practices of this site, or your dealings with this website, you can contact:

Marketing Services
648 Grassmere Park Dr.
Suite 300
Nashville, TN 37211

TEP Application Privacy Policy - Asurion Privacy Policy

Last modified on February 7, 2011


The purpose of this Privacy Policy is to inform you, the user ("You") of Asurion Mobile Applications, Inc.'s ("Asurion Mobile") wireless mobile recovery application ("TEP Application"), about Asurion Mobile's practices relating to the collection, use and disclosure of Personal Information (as defined below) about You that may be acquired or provided through Your access to or use of TEP Application. This Privacy Policy also explains how You can contact us if You have a question about, want to make a change to or want to remove any Personal Information about You that Asurion Mobile may be holding. By using TEP Application, You consent to the collection, use and disclosure of Your Personal Information in accordance with the following terms and conditions. Asurion Mobile strongly recommends that You take the time to read this Privacy Policy and retain a copy for future reference.

Information Collected

Asurion Mobile may have access to or acquire certain personal information in connection with Your download, access or use of TEP Application ("Personal Information"), including without limitation as follows: When You download TEP Application onto Your wireless communications device ("Device"), either through Your Device or the wireless carrier on whose network You are using Your Device ("Carrier"), Asurion Mobile will automatically have access to Your Device phone number and also might have access to information located on Your SIM card. In addition, Asurion Mobile may acquire information relating to Your use of TEP Application and Carrier services, including without limitation location tracking information which may occur even when TEP Application is not actively open and running in the foreground. Finally, Asurion Mobile may ask You or Your Carrier for personal information or use Your Device phone number or SIM Card to acquire information from Your Carrier. In particular, to provide the TEP Application location based services, Asurion Mobile may have access to or acquire location information from Your Carrier, certain third-party service providers, or directly from Your Device that You used to or on which You set up a TEP Application account. Some of the foregoing information Asurion Mobile may have access to or acquire may include, but would not limited to, Your full name, mailing address, email address, cell phone account number, ESN, personal identification number and location based information. Please note that Your location is tracked only in accordance with Your application settings.

Among other things, Your Personal Information allows Asurion Mobile to track, collect and maintain the data You store or which is otherwise collected and stored in connection with TEP Application ("Archived Data") on storage servers operated by or for Asurion Mobile ("Asurion Mobile Storage Systems") and to provide the location of Your device.

By accepting the TEP Application terms and conditions, You (i) authorize Asurion Mobile to have access to and obtain Personal Information from Your Carrier, certain third-party service providers and directly from Your Device and (ii) authorize Your Carrier and third-party service providers to release such personal information to Asurion Mobile notwithstanding such parties' privacy policies.

Use of Information

Asurion Mobile may use Your Personal Information for such purposes as:

Disclosure of Information

Retention and Storage of Your Personal Information

Asurion Mobile will retain Your Personal Information for as long as necessary to fulfill the purpose(s) for which it was collected and to comply with applicable laws, and Your consent to such purposes(s) remains valid after termination of Asurion Mobile's relationship with You.

For Non-United States Residents: Your Personal Information may be processed and stored outside of the state, province or territory in which You reside and/or outside of Your country by Asurion Mobile, an affiliate or an unaffiliated service provider for the purposes set out above and, under the laws of these other jurisdictions, in certain circumstances foreign courts, law enforcement agencies or regulatory agencies may be entitled to access Your Personal Information and/or Archived Data.

Security System

Asurion Mobile has implemented measures to help protect against the unauthorized access, loss, misuse and alteration of the Archived Data and Your Personal Information. Asurion Mobile utilizes security measures and encryption technology to help protect the integrity of the Archived Data and Your Personal Information. After TEP Application is installed, the Archived Data and Your Personal Information generally is encrypted before being transmitted over the Internet to Asurion Mobile. The Archived Data and Your Personal Information will be encrypted by Your phone before it is transferred to Asurion Mobile Storage Systems. Notwithstanding the foregoing, technology limitations may prevent encryption in some instances. Once Asurion Mobile receives the Archived Data and Your Personal Information, it is authenticated and protected by a firewall.

In addition, the following data security measures will be taken with respect to Your Archived Data and Your Personal Information:

Asurion Mobile uses commercially reasonable physical, managerial, and technical safeguards against loss, theft, misuse, disclosure, alteration and destruction of or unauthorized access to Your Archived Data and Your Personal Information. Asurion Mobile cannot, however, ensure or warrant the security of any information that Asurion Mobile receives on Your behalf to operate the TEP Application services or that You transmit to Asurion Mobile, including Your Personal Information and Archived Data, and You do so at Your own risk. Asurion Mobile also cannot guarantee that such information will not be accessed, disclosed, altered, or destroyed by breach of any of Asurion Mobile's physical, technical, or managerial safeguards. While Asurion Mobile uses commercially reasonable data encryption, Asurion Mobile cannot ensure or warrant the security of any of Your information while in transit from Your Device to Our servers. Asurion Mobile will notify You of any suspected or confirmed loss or theft of the Archived Data and Your Personal Information to the extent required by and in accordance with applicable state, provincial and federal law. Asurion Mobile may attempt to notify You so that You can take appropriate protective steps or Asurion Mobile may post a notice on the TEP Application website if a security breach occurs. Depending on where You live, You may have a legal right to receive notice of a security breach in writing in which case Asurion Mobile will notify You in writing of such security breach.

Your Device may contain other third party software which collects and transmits Personal Information or other information. Asurion Mobile is not responsible for any Personal Information or other information which may be stored or transmitted by any such third party software. In addition, Asurion Mobile is not responsible for any Personal Information or other information that You display publicly or that becomes publicly known as a result of Your actions.

Changes in Policy

From time to time Asurion Mobile may use Your Personal Information for new uses not previously disclosed in its Privacy Policy. If Asurion Mobile's information practices change at some time in the future, Asurion Mobile will post the policy changes to its website to notify You of these changes and provide You with the ability to opt-out of these new uses. If You are concerned about how Your information is used, You should check back at Asurion Mobile's website at frequent intervals.

Contact Information

If You have any questions or concerns regarding this privacy policy, please contact:

Asurion Mobile Applications, Inc
Attention: General Manager
1400 Fashion Island Blvd.
Ste 450
San Mateo, CA 94404

Phone Number: 650-349-9401
Fax: 650-349-9407